Privacy and Policy
INST.Digital Privacy and Policies...
Privacy Policy
INST. Digital SRL (“we,” “our,” or “us”) is
committed to protecting your privacy. This Privacy Policy explains how your
personal information is collected, used, and disclosed by INST. Digital SRL.
This Privacy Policy applies to our website, and its associated subdomains (collectively,
our “Service”) alongside our mobile application, INSTANT. By accessing or using
our Service, you signify that you have read, understood, and agree to our
collection, storage, use, and disclosure of your personal information as
described in this Privacy Policy and our Terms of Service.
Definitions
and key terms
To help explain things as clearly as possible in
this Privacy Policy, every time any of these terms are referenced, are strictly
defined as:
- Cookie: small amount of data generated by
a website and saved by your web browser. It is used to identify your
browser, provide analytics, remember information about you such as your
language preference or login information.
- Company: when this policy mentions
“Company,” “we,” “us,” or “our,” it refers to INST. Digital SRL, (24
Strada Burnitei, Floor 1, Sector 3, Bucharest) that is responsible for
your information under this Privacy Policy.
- Country: where INST. Digital SRL or the
owners/founders of INST. Digital SRL are based, in this case is Romania.
- Customer: refers to the company,
organization or person that signs up to use the INST. Digital SRL Service
to manage the relationships with your consumers or service users.
- Device: any internet connected device
such as a phone, tablet, computer or any other device that can be used to
visit INST. Digital SRL and use the services.
- IP address: Every device connected to the
Internet is assigned a number known as an Internet protocol (IP) address.
These numbers are usually assigned in geographic blocks. An IP address can
often be used to identify the location from which a device is connecting
to the Internet.
- Personnel: refers to those individuals
who are employed by INST. Digital SRL or are under contract to perform a
service on behalf of one of the parties.
- Personal Data: any information that
directly, indirectly, or in connection with other information — including
a personal identification number — allows for the identification or
identifiability of a natural person.
- Service: refers to the service provided
by INST. Digital SRL as described in the relative terms (if available) and
on this platform.
- Third-party service: refers to
advertisers, contest sponsors, promotional and marketing partners, and
others who provide our content or whose products or services we think may
interest you.
- Website: site, which can be accessed via
this URL: https://www.inst-digital.com
- You: a person or entity that is
registered with INST. Digital SRL to use the Services.
What
Information Do We Collect?
We collect information from you when you visit our
website, register on our site, place an order, subscribe to our newsletter,
respond to a survey or fill out a form.
- Name / Username
- Phone Numbers
- Email Addresses
- Mailing Addresses
- Billing Addresses
- Age
- Password
How
Do We Use the Information We Collect?
Any of the information we collect from you may be
used in one of the following ways:
- To personalize your experience (your
information helps us to better respond to your individual needs)
- To improve our website (we continually strive
to improve our website offerings based on the information and feedback we
receive from you)
- To improve customer service (your information
helps us to more effectively respond to your customer service requests and
support needs)
- To process transactions
- To administer a contest, promotion, survey or
other site feature
- To send periodic emails
When
does INST. Digital SRL use end user information from third parties?
INST. Digital SRL will collect End User Data
necessary to provide the INST. Digital SRL services to our customers.
End users may voluntarily provide us with information they have made available
on social media websites. If you provide us with any such information, we may
collect publicly available information from the social media websites you have
indicated. You can control how much of your information social media websites
make public by visiting these websites and changing your privacy settings.
When
does INST. Digital SRL use customer information from third parties?
We receive some information from the third parties
when you contact us. For example, when you submit your email address to us to
show interest in becoming a INST. Digital SRL customer, we receive information
from a third party that provides automated fraud detection services to INST.
Digital SRL. We also occasionally collect information that is made publicly
available on social media websites. You can control how much of your
information social media websites make public by visiting these websites and
changing your privacy settings.
Do
we share the information we collect with third parties?
We may share the information that we collect, both
personal and non-personal, with third parties such as advertisers, contest
sponsors, promotional and marketing partners, and others who provide our
content or whose products or services we think may interest you. We may also
share it with our current and future affiliated companies and business
partners, and if we are involved in a merger, asset sale or other business reorganization,
we may also share or transfer your personal and non-personal information to our
successors-in-interest.
We may engage trusted third party service providers to perform functions and
provide services to us, such as hosting and maintaining our servers and the
website, database storage and management, e-mail management, storage marketing,
credit card processing, customer service and fulfilling orders for products and
services you may purchase through the website. We will likely share your
personal information, and possibly some non-personal information, with these
third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for
analytics purposes with third parties such as web analytics partners,
application developers, and ad networks. If your IP address is shared, it may
be used to estimate general location and other technographics such as
connection speed, whether you have visited the website in a shared location, and
type of the device used to visit the website. They may aggregate information
about our advertising and what you see on the website and then provide
auditing, research and reporting for us and our advertisers.
We may also disclose personal and non-personal information about you to
government or law enforcement officials or private parties as we, in our sole
discretion, believe necessary or appropriate in order to respond to claims,
legal process (including subpoenas), to protect our rights and interests or
those of a third party, the safety of the public or any person, to prevent or
stop any illegal, unethical, or legally actionable activity, or to otherwise
comply with applicable court orders, laws, rules and regulations.
Where
and when is information collected from customers and end users?
INST. Digital SRL will collect personal information
that you submit to us. We may also receive personal information about you from
third parties as described above.
How
Do We Use Your Email Address?
By submitting your email address on this website,
you agree to receive emails from us. You can cancel your participation in any
of these email lists at any time by clicking on the opt-out link or other
unsubscribe option that is included in the respective email. We only send
emails to people who have authorized us to contact them, either directly, or
through a third party. We do not send unsolicited commercial emails, because we
hate spam as much as you do. By submitting your email address, you also agree
to allow us to use your email address for customer audience targeting on sites
like Facebook, where we display custom advertising to specific people who have
opted-in to receive communications from us. Email addresses submitted only
through the order processing page will be used for the sole purpose of sending
you information and updates pertaining to your order. If, however, you have
provided the same email to us through another method, we may use it for any of
the purposes stated in this Policy. Note: If at any time you would like to
unsubscribe from receiving future emails, we include detailed unsubscribe
instructions at the bottom of each email.
How
Long Do We Keep Your Information?
We keep your information only so long as we need it
to provide INST. Digital SRL to you and fulfill the purposes described in this
policy. This is also the case for anyone that we share your information with
and who carries out services on our behalf. When we no longer need to use your
information and there is no need for us to keep it to comply with our legal or
regulatory obligations, we’ll either remove it from our systems or
depersonalize it so that we can't identify you.
How
Do We Protect Your Information?
We implement a variety of security measures to
maintain the safety of your personal information when you place an order or
enter, submit, or access your personal information. We offer the use of a
secure server. All supplied sensitive/credit information is transmitted via
Secure Socket Layer (SSL) technology and then encrypted into our Payment
gateway providers database only to be accessible by those authorized with
special access rights to such systems, and are required to keep the information
confidential. After a transaction, your private information (credit cards,
social security numbers, financials, etc.) is never kept on file. We cannot,
however, ensure or warrant the absolute security of any information you
transmit to INST. Digital SRL or guarantee that your information on the Service
may not be accessed, disclosed, altered, or destroyed by a breach of any of our
physical, technical, or managerial safeguards.
Could
my information be transferred to other countries?
INST. Digital SRL is incorporated in Romania (EU).
Information collected via our website, through direct interactions with you, or
from use of our help services may be transferred from time to time to our
offices or personnel, or to third parties, located throughout the world, and
may be viewed and hosted anywhere in the world, including countries that may not
have laws of general applicability regulating the use and transfer of such
data. To the fullest extent allowed by applicable law, by using any of the
above, you voluntarily consent to the trans-border transfer and hosting of such
information.
Is
the information collected through the INST. Digital SRL Service secure?
We take precautions to protect the security of your
information. We have physical, electronic, and managerial procedures to help
safeguard, prevent unauthorized access, maintain data security, and correctly
use your information. However, neither people nor security systems are
foolproof, including encryption systems. In addition, people can commit
intentional crimes, make mistakes or fail to follow policies. Therefore, while
we use reasonable efforts to protect your personal information, we cannot
guarantee its absolute security. If applicable law imposes any non-disclaimable
duty to protect your personal information, you agree that intentional
misconduct will be the standards used to measure our compliance with that duty.
Can
I update or correct my information?
The rights you have to request updates or
corrections to the information INST. Digital SRL collects depend on your
relationship with INST. Digital SRL. Personnel may update or correct their
information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and
disclosures of personally identifiable information as follows. You can contact
us in order to (1) update or correct your personally identifiable information,
(2) change your preferences with respect to communications and other
information you receive from us, or (3) delete the personally identifiable
information maintained about you on our systems (subject to the following
paragraph), by cancelling your account. Such updates, corrections, changes and
deletions will have no effect on other information that we maintain, or
information that we have provided to third parties in accordance with this
Privacy Policy prior to such update, correction, change or deletion. To protect
your privacy and security, we may take reasonable steps (such as requesting a
unique password) to verify your identity before granting you profile access or
making corrections. You are responsible for maintaining the secrecy of your
unique password and account information at all times.
You should be aware that it is not technologically possible to remove each and
every record of the information you have provided to us from our system. The
need to back up our systems to protect information from inadvertent loss means
that a copy of your information may exist in a non-erasable form that will be
difficult or impossible for us to locate. Promptly after receiving your
request, all personal information stored in databases we actively use, and
other readily searchable media will be updated, corrected, changed or deleted,
as appropriate, as soon as and to the extent reasonably and technically
practicable.
If you are an end user and wish to update, delete, or receive any information
we have about you, you may do so by contacting the organization of which you
are a customer.
Personnel
If you are a INST. Digital SRL worker or applicant,
we collect information you voluntarily provide to us. We use the information
collected for Human Resources purposes in order to administer benefits to
workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2)
change your preferences with respect to communications and other information
you receive from us, or (3) receive a record of the information we have
relating to you. Such updates, corrections, changes and deletions will have no
effect on other information that we maintain, or information that we have
provided to third parties in accordance with this Privacy Policy prior to such
update, correction, change or deletion.
Sale
of Business
We reserve the right to transfer information to a
third party in the event of a sale, merger or other transfer of all or
substantially all of the assets of INST. Digital SRL or any of its Corporate
Affiliates (as defined herein), or that portion of INST. Digital SRL or any of
its Corporate Affiliates to which the Service relates, or in the event that we
discontinue our business or file a petition or have filed against us a petition
in bankruptcy, reorganization or similar proceeding, provided that the third
party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal
information) about you to our Corporate Affiliates. For purposes of this
Privacy Policy, "Corporate Affiliate" means any person or entity
which directly or indirectly controls, is controlled by or is under common
control with INST. Digital SRL, whether by ownership or otherwise. Any
information relating to you that we provide to our Corporate Affiliates will be
treated by those Corporate Affiliates in accordance with the terms of this
Privacy Policy.
Governing
Law
This Privacy Policy is governed by the laws of Romania
(EU) without regard to its conflict of laws provision. You consent to the
exclusive jurisdiction of the courts in connection with any action or dispute
arising between the parties under or in connection with this Privacy Policy
except for those individuals who may have rights to make claims under Privacy
Shield, or the EU framework.
The laws of Romania, excluding its conflicts of law rules, shall govern this
Agreement and your use of the website. Your use of the website may also be
subject to other local, state, national, or international laws.
By using INST. Digital SRL or contacting us directly, you signify your
acceptance of this Privacy Policy. If you do not agree to this Privacy Policy,
you should not engage with our website, or use our services. Continued use of
the website, direct engagement with us, or following the posting of changes to
this Privacy Policy that do not significantly affect the use or disclosure of
your personal information will mean that you accept those changes.
Your
Consent
We've updated our Privacy Policy to provide you
with complete transparency into what is being set when you visit our site and
how it's being used. By using our website, registering an account, or making a
purchase, you hereby consent to our Privacy Policy and agree to its terms.
Links
to Other Websites
This Privacy Policy applies only to the Services.
The Services may contain links to other websites not operated or controlled by INST.
Digital SRL. We are not responsible for the content, accuracy or opinions
expressed in such websites, and such websites are not investigated, monitored
or checked for accuracy or completeness by us. Please remember that when you
use a link to go from the Services to another website, our Privacy Policy is no
longer in effect. Your browsing and interaction on any other website, including
those that have a link on our platform, is subject to that website’s own rules
and policies. Such third parties may use their own cookies or other methods to
collect information about you.
Cookies
INST. Digital SRL uses "Cookies" to
identify the areas of our website that you have visited. A Cookie is a small
piece of data stored on your computer or mobile device by your web browser. We
use Cookies to enhance the performance and functionality of our website but are
non-essential to their use. However, without these cookies, certain
functionality like videos may become unavailable or you would be required to
enter your login details every time you visit the website as we would not be
able to remember that you had logged in previously. Most web browsers can be
set to disable the use of Cookies. However, if you disable Cookies, you may not
be able to access functionality on our website correctly or at all. We never
place Personally Identifiable Information in Cookies.
Blocking
and disabling cookies and similar technologies
Wherever you're located you may also set your
browser to block cookies and similar technologies, but this action may block
our essential cookies and prevent our website and mobile application from
functioning properly, and you may not be able to fully utilize all of its
features and services. You should also be aware that you may also lose some
saved information (e.g. saved login details, site preferences) if you block
cookies on your browser. Different browsers make different controls available
to you. Disabling a cookie or category of cookie does not delete the cookie
from your browser, you will need to do this yourself from within your browser,
you should visit your browser's help menu for more information.
Kids'
Privacy
We do not address anyone under the age of 13. We do
not knowingly collect personally identifiable information from anyone under the
age of 13. If You are a parent or guardian and You are aware that Your child
has provided Us with Personal Data, please contact Us. If We become aware that
We have collected Personal Data from anyone under the age of 13 without
verification of parental consent, We take steps to remove that information from
Our servers.
Changes
to Our Privacy Policy
We may change our Service and policies, and we may
need to make changes to this Privacy Policy so that they accurately reflect our
Service and policies. Unless otherwise required by law, we will notify you (for
example, through our Service) before we make changes to this Privacy Policy and
give you an opportunity to review them before they go into effect. Then, if you
continue to use the Service, you will be bound by the updated Privacy Policy.
If you do not want to agree to this or any updated Privacy Policy, you can
delete your account.
Third-Party
Services
We may display, include or make available
third-party content (including data, information, applications and other
products services) or provide links to third-party websites or services ("Third-
Party Services").
You acknowledge and agree that INST. Digital SRL shall not be responsible for
any Third-Party Services, including their accuracy, completeness, timeliness,
validity, copyright compliance, legality, decency, quality or any other aspect
thereof. INST. Digital SRL does not assume and shall not have any liability or
responsibility to you or any other person or entity for any Third-Party
Services.
Third-Party Services and links thereto are provided solely as a convenience to
you and you access and use them entirely at your own risk and subject to such
third parties' terms and conditions.
Facebook
Pixel
Facebook pixel is an analytics tool that allows you
to measure the effectiveness of your advertising by understanding the actions
people take on your website. You can use the pixel to: Make sure your ads are
shown to the right people. Facebook pixel may collect information from your
device when you use the service. Facebook pixel collects information that is
held in accordance with its Privacy Policy
Tracking
Technologies
- Google
Maps / Mapbox API:
Google Maps / Mapbox API are a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps / Mapbox API may collect information from You and from Your Device for security purposes.
Google Maps / Mapbox API collects information that is held in accordance with its Privacy Policy - Local
Storage:
Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header. - Sessions:
INST. Digital SRL uses "Sessions" to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
Information
about General Data Protection Regulation (GDPR)
We may be collecting and using information from you
if you are from the European Economic Area (EEA), and in this section of our
Privacy Policy we are going to explain exactly how and why is this data
collected, and how we maintain this data under protection from being replicated
or used in the wrong way.
What
is GDPR?
GDPR is an EU-wide privacy and data protection law
that regulates how EU residents' data is protected by companies and enhances
the control the EU residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the
EU-based businesses and EU residents. Our customers’ data is important
irrespective of where they are located, which is why we have implemented GDPR
controls as our baseline standard for all our operations worldwide.
What
is personal data?
Any data that relates to an identifiable or
identified individual. GDPR covers a broad spectrum of information that could
be used on its own, or in combination with other pieces of information, to
identify a person. Personal data extends beyond a person’s name or email
address. Some examples include financial information, political opinions,
genetic data, biometric data, IP addresses, physical address, sexual
orientation, and ethnicity.
The
Data Protection Principles include requirements such as:
- Personal
data collected must be processed in a fair, legal, and transparent way and
should only be used in a way that a person would reasonably expect.
- Personal
data should only be collected to fulfil a specific purpose and it should
only be used for that purpose. Organizations must specify why they need
the personal data when they collect it.
- Personal
data should be held no longer than necessary to fulfil its purpose.
- People
covered by the GDPR have the right to access their own personal data. They
can also request a copy of their data, and that their data be updated,
deleted, restricted, or moved to another organization.
Why
is GDPR important?
GDPR adds some new requirements regarding how companies
should protect individuals' personal data that they collect and process. It
also raises the stakes for compliance by increasing enforcement and imposing
greater fines for breach. Beyond these facts it's simply the right thing to do.
At Help Scout we strongly believe that your data privacy is very important, and
we already have solid security and privacy practices in place that go beyond
the requirements of this new regulation.
Individual
Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the
data subject rights requirements of GDPR. INST. Digital SRL processes or stores
all personal data in fully vetted, DPA compliant vendors. We do store all
conversation and personal data for up to 6 years unless your account is
deleted. In which case, we dispose of all data in accordance with our Terms of
Service and Privacy Policy, but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to
provide them with the ability to access, update, retrieve and remove personal
data. We got you! We've been set up as self service from the start and have
always given you access to your data and your customers data. Our customer
support team is here for you to answer any questions you might have about
working with the API.
California
Residents
The California Consumer Privacy Act (CCPA) requires
us to disclose categories of Personal Information we collect and how we use it,
the categories of sources from whom we collect Personal Information, and the
third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California
residents have under California law. You may exercise the following rights:
-Right to Know and Access. You may submit a verifiable request for information
regarding the: (1) categories of Personal Information we collect, use, or
share; (2) purposes for which categories of Personal Information are collected
or used by us; (3) categories of sources from which we collect Personal
Information; and (4) specific pieces of Personal Information we have collected
about you.
-Right to Equal Service. We will not discriminate against you if you exercise
your privacy rights.
-Right to Delete. You may submit a verifiable request to close your account and
we will delete Personal Information about you that we have collected.
-Request that a business that sells a consumer's personal data, not sell the
consumer's personal data.
If you make a request, we have one month to respond to you. If you would like
to exercise any of these rights, please contact us. We do not sell the Personal
Information of our users. For more information about these rights, please
contact us.
Contact
Us
Don't hesitate to contact us if you have any
questions.
Via E-mail: instant@inst-digital.com